1. What is MISHRIKA?
MISHRIKA is an online store offering a wide collection of Indian ethnic wear, including sarees, salwar suits, lehengas, kurtis, gowns, men's ethnic wear, kids' wear, and fashion accessories.
2. Do you ship across India?
Yes. We deliver to most locations across India through trusted courier partners.
3. Do you offer international shipping?
Yes. We ship to many countries worldwide. Shipping charges and delivery times vary by destination.
4. How long does delivery take?
Delivery time depends on the product and destination.
* India: 3–7 business days (ready-to-ship items)
* International: 7–15 business days
Customized or stitched orders may require additional processing time.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
6. Can I cancel my order?
Orders can be cancelled before they are processed. Once dispatched, cancellation may not be possible.
7. Can I return or exchange my order?
Yes, eligible products can be returned or exchanged according to our Return & Exchange Policy. Products must be unused, unwashed, and returned with original tags and packaging.
8. Are customized or stitched products returnable?
No. Customized, stitched, altered, or made-to-order products are generally not eligible for return or exchange unless they arrive damaged or defective.
9. What payment methods do you accept?
We accept:
* Credit Cards
* Debit Cards
* UPI
* Net Banking
* Wallets
* Other secure online payment methods supported at checkout
10. Is online payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. MISHRIKA does not store your complete card details.
11. Do you offer Cash on Delivery (COD)?
No, COD is not available at this moment on website.
12. How do I know my size?
Each product includes a detailed size chart. Please refer to it before placing your order. If you need assistance, our customer support team is happy to help.
13. Do you provide custom stitching?
Yes. We offer stitching and customization services for selected products. Processing time may vary depending on the design.
14. Can I modify my order after placing it?
You may request changes before your order enters processing. Once production or shipping begins, modifications may not be possible.
15. What if I receive a damaged or incorrect product?
Please contact our customer support within 48 hours of delivery with photos of the product and packaging. We will review your request and arrange a replacement or appropriate resolution.
16. Are product colors exactly the same as shown?
We strive to display accurate colors. However, slight variations may occur due to screen settings, photography, or lighting.
17. Do you sell authentic products?
Yes. We source our products from trusted manufacturers and artisans to ensure quality and authenticity.
18. Will I receive the same design shown in the product images?
Yes. We make every effort to deliver products that match the images. Minor variations in embroidery, print placement, or handcrafted work may occur.
19. How can I contact customer support?
You can reach us by email at
[email protected] or through the Contact Us page on our website.
20. Do I need to create an account to place an order?
No. You may check out as a guest if that option is available. Creating an account allows you to track orders, save addresses, and manage your purchase history.
21. How do I apply a coupon or discount code?
You can enter your coupon code during checkout before making the payment. Eligible discounts will be applied automatically.
22. Can I order in bulk or for weddings?
Yes. We welcome bulk, wedding, festive, and corporate orders. Please contact our customer support for special pricing and assistance.
23. What happens if my order is delayed?
If your order is delayed, we will notify you via email or phone. You may also contact our support team for an update.
24. How do I care for my ethnic wear?
Please follow the care instructions provided on the product label. Most embroidered, silk, and designer garments are recommended for dry cleaning.
25. How can I stay updated about new arrivals and offers?
Subscribe to our newsletter or follow MISHRIKA on social media to receive updates on new collections, exclusive offers, and festive sales.
