Return Policy

At Mishrika.com, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality products and a seamless shopping experience every time you shop with us.

We understand that, on rare occasions, a product may not meet your expectations due to unforeseen circumstances. If that happens, we are here to assist you with a fair and transparent resolution. Our Return and Refund Policy outlines the terms and conditions applicable to such situations and is designed to ensure a smooth experience for both our customers and our business.

We take great care in quality checks, packaging, and order fulfillment to minimize any issues, and we sincerely hope you never need to rely on this policy. However, if you do, our support team will work with you to resolve the matter in accordance with the terms stated below.

But still we put this on the website as: -

Order Cancellation :-

* Orders may be cancelled within 24 hours of placement.

* As most of our products are designer, handcrafted, or made-to-order garments, the production process begins shortly after an order is placed. Once 24 hours have passed, fabric cutting and processing may have already started.

* Cancellation requests received after 24 hours may still be considered at our sole discretion. If approved, a 25% cancellation fee will be deducted from the total order value to cover production and processing costs.

Return Authorization :-

* Please do not return any product without obtaining prior approval from our Customer Support team.

* Returns sent without prior authorization may not be accepted, and no refund, exchange, or store credit will be issued for such shipments.

* Once your return request is approved, we will provide you with the return instructions.

Return Shipping Charges :-

* Customers are responsible for the return shipping costs unless the return is due to an error on our part.

* Any shipping expenses incurred while returning the product to India, including charges exceeding the original shipping fee paid at the time of purchase, shall be borne entirely by the customer.

Return Conditions :-

To be eligible for a return, the following conditions must be met:

* The product must be returned within 7 working days from the date your return request is approved.

* The item must be unused, unworn, unwashed, unaltered, and in its original condition with all tags and original packaging intact.

* A copy of the original invoice or order confirmation must be included with the return shipment.

* Stitched, customized, altered, made-to-measure, and handwork garments are not eligible for return, refund, or exchange, unless received in a damaged or incorrect condition.

Inspection of Returned Products :-

* After receiving your returned item, our Quality Control team will inspect it to determine whether it meets our return eligibility criteria.

* If the return is approved, we will process the applicable refund, exchange, or store credit in accordance with our policy.

* We also use customer feedback and returned products to improve our quality standards and minimize similar issues in the future.

Responsibility for Return Shipment :-

* While we take full responsibility for ensuring your order reaches you safely, customers are responsible for ensuring that approved return shipments reach us securely.

* We recommend using a reliable courier service that provides tracking and delivery confirmation.

* Please share the shipment tracking details with us after dispatch and retain the courier receipt until the package has been successfully delivered.

* We are not responsible for return packages that are lost, delayed, damaged, or undelivered while in transit to our return address.

Defective, Damaged & Incorrect Items :-

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please notify our Customer Support team within 24 hours of delivery.

To help us investigate the issue, we may request clear photographs or videos of:

* The damaged or incorrect product.

* The original packaging.

* The shipping label.

* The invoice received with the order.

Once verified, we will, at our sole discretion, offer an appropriate resolution, which may include a replacement, store credit, partial refund, or full refund where applicable.

Refunds & Chargebacks :-

* Refunds, returns, exchanges, or chargeback claims are not applicable for custom-made, stitched, altered, personalized, or made-to-measure products, except where the item received is damaged, defective, or incorrect due to our error.

* Duplicate payments made for the same order due to technical or payment gateway issues will be reviewed individually. Once verified, the excess payment will be refunded to the original payment method.

Parcel Acceptance Guidelines :-

Please inspect the outer packaging before accepting your shipment.

If the package appears damaged, opened, or tampered with:

* Verify the contents in the presence of the courier representative whenever possible.

* If any item is missing or damaged, either refuse the delivery or accept it only after recording appropriate remarks on the courier's Proof of Delivery (POD).

* Immediately report the issue to the courier company and notify our Customer Support team with supporting photographs.

Failure to report visible transit damage at the time of delivery may affect the eligibility of your claim.

Return Requests :-

If you wish to return an eligible product, you must first submit a return request through our website or contact our Customer Support team by email.

Returns sent without prior authorization will not be accepted, and no refund, replacement, or store credit will be issued.

Since many of our products are handcrafted, designer, or manufactured specifically upon order, certain products are not eligible for return. Where a return is approved for eligible products due to reasons other than our error, a 25% Order Processing Fee may be deducted from the product value, and the remaining eligible amount will be refunded after successful inspection.

Products Not Eligible for Return :-

Returns, refunds, or exchanges will generally not be accepted for:

* Customized or made-to-order garments.

* Stitched or altered products.

* Readymade stitched sarees.

* Sarees stitched with customized blouses.

* Products damaged due to misuse or improper handling after delivery.

* Products returned without original packaging or tags.

* Products showing signs of wear, washing, alteration, or use.

Exceptions may be made if the product is defective, damaged, or incorrectly supplied by us.

Refunds for Our Error :-

If the issue is confirmed to have occurred due to our mistake, such as:

* Wrong product shipped.

* Manufacturing defect.

* Damaged product received.

* Missing item in the shipment.

We will, at our discretion, arrange a replacement, repair, store credit, or refund without charging any additional fees.

Incorrect Shipping Information :-

Customers are responsible for providing complete and accurate shipping information while placing an order.

If an order is returned to us due to:

* Incorrect or incomplete address.

* Customer unavailable for delivery.

* Failure to collect the shipment.

* Refusal to accept delivery.

We shall not be responsible for any resulting delays or additional shipping charges. Refund eligibility, if any, will be determined after deducting applicable shipping, handling, payment processing, and administrative costs.

Shipping Delays :-

Estimated dispatch and delivery times displayed on our website are approximate and intended only as a guideline.

While we strive to dispatch every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including supplier delays, customs clearance, courier disruptions, public holidays, weather conditions, or force majeure events.

Such delays shall not constitute grounds for cancellation, refund, exchange, or compensation.

If an item becomes unavailable or there is an unusually long delay, we will notify you and may, at our discretion, offer a suitable alternative, partial shipment, or refund for the unavailable portion of your order.

Return Shipping Costs :-

Unless the return is due to our error:

* Customers are responsible for all return shipping charges.

* Original shipping charges paid while placing the order are non-refundable.

* Customs duties, import taxes, brokerage fees, and local taxes paid by the customer are non-refundable.

* Refunds shall never exceed the actual purchase price paid for the returned product.

Reporting Product Issues :-

Any complaint regarding:

* Damage

* Manufacturing defects

* Stains

* Incorrect stitching

* Wrong size supplied

* Incorrect product

* Missing items

must be reported within 24 hours of receiving the shipment.

Failure to notify us within this period may result in the claim being declined.

Our team may request photographs or videos before approving any return, replacement, or refund request.

Return Address :-

Approved returns should only be sent to the return address provided by our Customer Support team after your return request has been authorized.

Please do not send products to any address without receiving written return instructions from us.

Where to send the returns :-

MISHRIKA

Shop No. 2051,

Shree Kuberji Textile World-1

Saroli Kumbhariya Road,

Saroli - Surat- 395010,

Gujarat, India.

Tel - 91 - 84859 53377